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Supervised Visitation & Exchange

Counties Served:

Outagamie County
Winnebago County

Phone: (920) 420-2960

Fax: (920) 954-6806

225 North Richmond St, Suite 205
Appleton, WI 54911

  • About Us
  • Services
  • Eligibility
  • Funding

The Supervised Visitation program provides visitation and safe exchange services between divorced or separated parents in Outagamie and Winnebago Counties. Our staff help to ensure a safe setting for every child, free from parental conflict.

With the help of Supervised Visitation staff, parents and their children can have contact. During the visit, our staff will observe, document, and ensure the safety of all involved. Supervised Visitation also facilitates the safe exchange of children during transfer from one parent to the other. Our ultimate goal is to empower parents to work through their issues so they can interact with their child in an unsupervised setting.

Each location offering Supervised Visitation & Exchange is equipped with two visitation rooms that are set up in a comfortable, trauma friendly environment with a variety of toys to allow for fun, appropriate parent and child interaction. 

Outagamie County:

Supervised Visits are located within the Outagamie County building offices located at 320 South Walnut Street, Appleton, WI 54911.

Visits can also be located in the home or in the community with pre-authorized documentation.

Winnebago County (fee-for-service):

Supervised Visitation & Exchange offers fee-for-service visits at our Parent Connection office at 36 Broad St. in Oshkosh.

The fee-for-service program is open to anyone and does not require a referral through the county.

Visits can also be located in the home or in the community with pre-authorized documentation.

Referrals to the Supervised Visitation Program can be made by a County Case Worker, Guardian Ad Litem (GAL), or attorney. Once you have been referred for a Supervised Visitation or Exchange, it is up to you to contact the Parent Connection office to make arrangements. Our Supervised Visitation Coordinator can be reached at (920) 954-6804 ext. 111. To make a referral, please call (920) 420-2960 or fill out a referral form and fax it to (920) 954-6806.

A grant from the Children’s Trust Fund provides free access to supervised visits/exchanges for up to ten families. Additional families pay a nominal fee with some of the costs offset by funding provided by Wisconsin Courts and the United Way of Oshkosh.

Visitation Guidelines

In order to ensure child safety and to provide the most positive experience for
visits, we have established the following guidelines.


What is the fee per hour?

The fee for family visits through the Supervised Visitation program is $41/hour.

Who can attend the visit?

Only pre-authorized personnel may attend the visit.

How soon can I schedule a visit, after being referred?

Once a referral is made, the Supervised Visitation coordinator will make contact within two business days. After that, a visit can typically take place within 3-7 business days.