Crisis Center Services for County
The Crisis Center does not provide services in your area. Please call the National Suicide Prevention Lifeline at (800) 273-8255 or text HOPELINE to 741741.
Effective at noon on Thursday, 3/19 all Family Services locations will be closed to outside community and customer foot traffic, including walk-in traffic to the Crisis Center. The Crisis Center and Sexual Assault Center hotlines remain open and continue to provide 24/7 services. Building closures will remain in effect until April 24th, at which time we will reevaluate our need to remain closed to the community. As always, please contact us if you have any questions or concerns at (920) 436-6800 in Green Bay and (920) 739-4226 in Menasha.
Our Crisis Center is here to assist you 24 hours a day, 7 days a week in any stressful crisis situation. Our counselors are fully trained in crisis intervention, and are here to listen and help you find a solution for your immediate needs, as well as help you cope with stress in the future.
If needed, we will connect you to outside parties who can help support you during this time. We will also follow up with you later on to ensure the situation has continued to improve and suggest adjustments to your crisis intervention plan as necessary.
There is not any eligibility criteria related to age, socioeconomic status or insurance coverage for our Crisis Center. Services may vary based on geographic location. Please use the drop-down menu above to find out if Crisis Center services are available in your area.
The physical location of our Crisis Center in Green Bay, WI provides crisis intervention to anyone in need who resides within Brown County. No appointment or referral is needed. Cases are prioritized by need — we encourage you to call if you are concerned about the wait time.
All Crisis Center services are provided free of charge thanks to the generosity of the Department of Human Services in Brown, Door, Kewaunee, Shewano, Sheboygan, Ashland, Bayfield, Florence, Forest, Iron, Oneida, Portage, Price, Sawyer, Taylor and Vilas counties as well as the Onecial Behavioral Health United Way.
Looking for more information on crisis intervention? Please check out these helpful resources:
I’m glad I made the call.”
God bless all of the work you people do. I would have been dead, without a doubt.”
Family Services is proud to be a member of the Brown County Coalition for Suicide Prevention.
To provide education, overcome stigma, and promote awareness of suicide prevention for the benefit of all people in Brown County.
The Coalition is a dedicated group of survivors, professionals, agencies, organizations and advocates who meet on a monthly basis.
We follow the principles of least-restrictive, client-centered and trauma-informed care, so our goal is to achieve safety and stabilization in the least restrictive setting possible. While hospitalization does occur at times, it is our last and least used option.
While our counselors can listen and provide support and referrals for nearly any type of situation, the program is very limited in its ability to provide financial assistance. In situations where the Crisis Center cannot offer direct assistance to meet one’s needs, referrals to community partners will be offered.
The Crisis Center is not designed or intended to provide ongoing counseling services and therefore does not assign any one counselor to a case. If you are interested in making an appointment for outpatient counseling services, please visit our Counseling Clinic.
All staff have access to the same records so we are able to provide seamless service across counselors. If an individual prefers to speak with an individual of a certain gender, we will try to accommodate this request to the best of our ability based upon our current staffing.