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Residential Treatment

(920) 330-0339 ext. 2105

Fax: (920) 330-9060

3430 Spirit Way
Green Bay, WI 54304

  • About Us
  • Approach
  • Eligibility
  • Outcomes

Residential Treatment is an intensive, live-in treatment program for youth age 10-17 who are struggling due to serious mental, emotional, and behavioral challenges. Children come to our facility for a number of reasons and under a number of circumstances. Our goal is to do whatever it takes to help each child and their family be successful upon the child’s return to the community.

Residential Treatment services are provided at our Irene “Billie” Kress Center for Youth Development in Green Bay, Wisconsin. This state-of-the-art facility features 18 private rooms and two double rooms. Each child’s room has a private bathroom with shower. There are also two on-site classrooms, two comfortable group and family counseling rooms, a sensory room, full-service kitchen with dining area, and indoor and outdoor recreation areas. Our family and intensive staffing patterns ensure a safe, pleasant environment for our children.

At Family Services, we understand that every child is unique. With this in mind, it is our practice to always take an individualized and trauma-informed approach to the delivery of treatment services.

Our experienced, multi-disciplinary staff provide comprehensive, needs-based assessments and collaborate with families and referring agencies to develop a customized care plan. This process occurs within the first 30 days of admission and lays the foundation for the course of treatment. The Residential Treatment program offers a variety of evidenced based therapeutic services. This includes individual and group Dialectical Behavior Therapy (DBT), trauma therapy, Cognitive Behavior Therapy, Brainspotting, Independent Living Skills and AODA Therapy along with individual and family therapy services.

We believe it is our needs-driven and family-focused approach that sets us apart from other residential treatment programs and drives our high rate of success.

The Residential Treatment Program is licensed to serve up to 22 children, both male and female, between the ages of 10 and 17 years old. We serve children with serious mental health, emotional, behavioral, and academic problems as well as those with multiple diagnoses, alcohol and other drug abuse (AODA) problems, physical and sexual victimization issues, sexual offenders, and children with delinquent behaviors. We are also licensed to serve children on a Type 2 correctional order.

Residential Treatment accepts referrals from all 72 counties in the state of Wisconsin as well as from the Department of Corrections-Division of Juvenile Corrections. Additionally, we have accepted some out of state referrals as well. Referrals are typically made through the child’s social worker.

To make a referral, please contact Heidi Williams, Director of Center Operations, at 920-330-0339 ext. 2105 to begin the referral process.

A decision to admit a child can usually be made within one week of receiving referral information. The placing agency is responsible for the cost of the child’s care.

We measure our success based on our ability to get kids back into a less restrictive setting as quickly and smoothly as possible. We have developed a reputation for being successful even with the most challenging kids. On average, more than 90% of the kids we serve are able to return successfully to their homes, schools, and other community settings.

Inside Our Center

“I have seen my son in other programs, foster homes, and treatment centers.

No one has been able to open his mind like Family Services’ Residential Treatment Program has been able to do.”

— Parent of discharged client

“You are all like family.

This is the best family I have ever had.”

— Former client, Residential Treatment

“Thank you all for helping my son.

His progress has been amazing and I feel your help will make his future bright.”

— Parent of discharged client


What are the expectations for parents/guardians and the child in care during placement?

We expect that the families actively participate in the Residential Treatment experience.  This includes attending weekly family therapy sessions, monthly case reviews, and visiting your child regularly. It is important to maintain open and honest communication with your child’s treatment team.

We expect that all children participate actively and genuinely in the treatment experience to the best of their abilities. This includes following basic rules to ensure safety of self and others as well as actively engaging in therapeutic, educational and recreational programming opportunities.

The issues that your child may be working on can and will be difficult.  We ensure a positive, supportive environment where they can feel safe to work honestly with their treatment team to achieve their goals.

How will I know if my child is doing okay?

We recognize that being separated from your child can be difficult. Please know that your child is in the care of highly trained staff who will ensure their safety and well being. At any time, you may contact their therapist or the Director of Clinical Services to receive and update. A more thorough update will be provided weekly in family sessions. Placing agencies/referents will receive weekly updates via phone or email. We also encourage you to speak with your child via telephone daily.

Visitation is highly encouraged and can always take place on-site, unless there is a therapeutic reason for visits to not occur. After your child has completed the initial assessment process, the eligibility for off grounds visits (passes) will be discussed at their first monthly Case Review. Visits and passes should be scheduled via your child’s therapist ahead of time with at least a 24 hour notice. A list of appropriate contacts will be identified at the child’s intake meeting. Generally, this contact list includes family members and healthy community supports such as mentors, workers, clergy and/or previous providers. Your child will not have access to personal email accounts or social networking sites of any kind while placed in our program.

Is there a dress code?

Leggings, yoga pants, skirts/dresses and see-through materials are not allowed as well as any shirts that reference or depict the following: drugs, alcohol, tobacco, inappropriate/rude sayings, death/violence, nudity, sexual images, music groups/bands, profanity, etc.

Clothing should be the appropriate size to ensure that pants are not sagging and to ensure the child’s mid-riff and cleavage areas are not exposed. Clothing is expected to be in good repair (no holes or rips).

What belongings should my child bring?

The child is expected to bring approximately two weeks’ worth of weather appropriate clothing, including pajamas.

We encourage the child to make their rooms as comfortable as possible by bringing items such as comforters, blankets, stuffed animals, pictures (no frames with glass), books, and activities to engage in during free time. MP3 players are allowed, but cannot have the ability to connect to WIFI or take pictures. Makeup items must be brought in the original packaging and contain no glass. All hygiene products will be provided by the program.