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Crisis Center

Select your county for contact information or learn more about what the Family Services Crisis Center offers.


Crisis Center Services for County




The Crisis Center does not provide services in your area. Please call the National Suicide Prevention Lifeline at (800) 273-8255 or text HOPELINE to 741741.

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Our Crisis Center is here to assist you 24 hours a day, 7 days a week in any stressful crisis situation. Our counselors are fully trained in crisis intervention, and are here to listen and help you find a solution for your immediate needs, as well as help you cope with stress in the future.

If needed, we will connect you to outside parties who can help support you during this time. We will also follow up with you later on to ensure the situation has continued to improve and suggest adjustments to your crisis intervention plan as necessary.

If you are living in Brown County and need help, please call the Crisis Center Hotline at (920) 436-8888. Individuals living outside of Brown County can use the drop-down menu at the top of the page to find the Crisis number for their area.

Important Health Update: All Family Services locations remain closed to outside community and customer foot traffic, including walk-in traffic to the Crisis Center. The Crisis Center and Sexual Assault Center hotlines remain open and continue to provide 24/7 services by phone or mobile response.

There is not any eligibility criteria related to age, socioeconomic status or insurance coverage for our Crisis Center. Services may vary based on geographic location. Please use the drop-down menu above to find out if Crisis Center services are available in your area.

The physical location of our Crisis Center in Green Bay, WI provides crisis intervention to anyone in need who resides within Brown County. No appointment or referral is needed. Cases are prioritized by need — we encourage you to call if you are concerned about the wait time.

All Crisis Center services are provided free of charge thanks to the generosity of the Department of Human Services in Brown, Door, Kewaunee, Shewano, Sheboygan, Ashland, Bayfield, Florence, Forest, Iron, Oneida, Portage, Price, Sawyer, Taylor and Vilas counties as well as the Onecial Behavioral Health United Way.

Crisis Center is Moving

Family Services is excited to announce that Crisis Center operations will be moving to the Community Treatment Center campus at 3150 Gershwin Drive, Green Bay, WI the week of May 24th, 2021. The Crisis Center phone number will remain the same at 920-436-8888. Community members who are in need of support during the week of the move are encouraged to call to request a Crisis Counselor mobile out to their location.

Suicide Prevention

Family Services is proud to be a member of the Brown County Coalition for Suicide Prevention.


To provide education, overcome stigma, and promote awareness of suicide prevention for the benefit of all people in Brown County.


The Coalition is a dedicated group of survivors, professionals, agencies, organizations and advocates who meet on a monthly basis.

“Changed everything in my child’s life with the help [they] provided.

I’m glad I made the call.”

— Parent of Crisis Center client

“Your people helped me to live those two weeks.

God bless all of the work you people do. I would have been dead, without a doubt.”

— Client, Crisis Center

“Thank you for all the help you have given me and for always making me feel like I am worthy of being listened to.”

— Client, Crisis Center


If I contact the Crisis Center and say I am suicidal, will I be hospitalized?

We follow the principles of least-restrictive, client-centered and trauma-informed care, so our goal is to achieve safety and stabilization in the least restrictive setting possible. While hospitalization does occur at times, it is our last and least used option.

Can the Crisis Center help with any crisis?

While our counselors can listen and provide support and referrals for nearly any type of situation, the program is very limited in its ability to provide financial assistance. In situations where the Crisis Center cannot offer direct assistance to meet one’s needs, referrals to community partners will be offered.

Can I speak or meet with the same individual each time I call or come to the Crisis Center?

The Crisis Center is not designed or intended to provide ongoing counseling services and therefore does not assign any one counselor to a case. If you are interested in making an appointment for outpatient counseling services, please visit our Counseling Clinic.

All staff have access to the same records so we are able to provide seamless service across counselors. If an individual prefers to speak with an individual of a certain gender, we will try to accommodate this request to the best of our ability based upon our current staffing.